Childhood Cancer Ireland was granted charitable status in June 2014. Our registered Charity No. is CHY 21198. We are a voluntary, parent and survivor-led organisation.
We are funded through the generosity of public donations. We are committed to demonstrating respect, honesty and integrity in all our dealings with our beneficiaries and donors and being transparent and accountable in respect of all funds raised and what those funds are used for.
We commit to being accountable and transparent so that donors and prospective donors can have full confidence in Childhood Cancer Ireland.
We promise we will use donations given to us effectively.
We commit that you, our donors and prospective donors will:
- Be informed of the charity’s work, and of the way Childhood Cancer Ireland intends to use donations.
- Be treated with respect, dignity and with confidentiality.
- Be assured that when your donations are made to us for a specific purpose, they will be used for the purposes for which they were given.
- Be informed whether those seeking donations for the charity, are volunteers, employees of the Charity or third party agents
- Not be subjected to any form of undue pressure.
- Receive appropriate prompt acknowledgement and recognition of your donation.
- Be assured that information relating to your donation is handled with respect and with confidentiality.
- Be assured that all donations will be handled with the highest level of accuracy and transparency and financial records will be kept to ensure accountability and tracking.
- Be informed of the identification of those on the governing board and that the board will exercise prudent judgement in its stewardship responsibilities
- Have access to the charity’s most recent financial statements.
- Expect that all relationships with individuals representing the charity will be dealt with professionally.
- Never see beneficiaries treated in a disrespectful way in promotional materials.
- Be assured of compliance with the Data Protection Acts 1988 and 2003. Have the opportunity for any names to be deleted from mailing lists and to be assured that the Charity will not share mailing lists with third parties.
- Have easily available the agreed procedures for making and responding to complaints.
- Receive prompt, truthful and forthright answers to questions you might have about Childhood Cancer Ireland.
Feedback and Complaints Procedure
We are committed to ensuring that all our communications and dealings with the general public, our donors and all who engage with us are of the highest possible standards.
We aim to ensure that:
- it is as easy as possible to make a complaint, where the need arises;
- any clear expression of dissatisfaction with our operations which calls for a response, will be treated as a complaint;
- we treat every complaint seriously, whether made by telephone, letter, email or in person;
- we deal with any complaint quickly and respectfully;
- we respond accordingly and appropriately;
- Childhood Cancer Ireland will learn from complaints and use them to improve.
Please let us know how you would like us to respond, with relevant contact details.
Our office hours are 9.00 am to 5.00 pm Monday to Friday.
If your complaint is in person or by phone, we will try to resolve the issue immediately. If your complaint is by email or in writing we will acknowledge your complaint within 7 days, and do our utmost to resolve it with 21 days. If this is not possible, we will explain why and provide a new timeline.
Childhood Cancer Ireland will log all complaints in a Complaints Register, which will be kept under review, until the complaints are resolved. The Complaints Register, is reviewed by the Board of Directors.
If you have contacted the office and are still not satisfied with the outcome of the complaint, you are invited to contact the Chairperson of the Board who will ensure that your appeal is considered at Board level.
The Chairperson, will respond within two weeks of this consideration by the Board.
If you are not satisfied with the way the complaint is dealt with, you will be advised of your right to raise your concern with the Charities Regulator.